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How to send a load letter for a charging depot

Send it to your utility's new business or commercial services desk, and put the entire electrical picture in one document: account number, service address, existing service size, the new connected load in kilowatts, the voltage and phase you want, your charging window, and the date you need power. Then ask three questions in the same letter, because these three answers reorder every other decision on the project: what the existing service can carry, what a new service would cost, and what the transformer lead time is right now.

Updated 2026-08-20

How to send a load letter for a charging depot

What a load letter is, and who reads it

The name varies. Some utilities call it a load letter, some a load data sheet, some a new business request, some just a service application. The document is the same and so is the reader: a planning engineer who has to decide whether the transformer and the feeder serving your yard can carry what you are about to add, and if not, what has to be built.That engineer works from a queue. A letter that arrives with the data already in it gets studied. A letter that says the company is exploring fleet electrification and would like to discuss options generates a phone call three weeks later asking for the numbers you could have sent on day one. The whole trick is to make the first document complete.

The data a planning engineer actually needs

The example entries below show the format. They are not our figures and none of them is a recommendation. Replace every one with yours.

The three questions to put in the same letter

What can the existing service carry? You want their answer, not yours. You may have done the arithmetic on your own side of the meter and concluded there is headroom, and you may be right. The transformer feeding your yard may also feed the two buildings either side of you, and their limit binds before yours does.What would a new or upgraded service cost? The answer comes back as a construction estimate with a line-extension allowance netted against it, and producing it may take a formal study. Ask what the study costs, whether the fee is credited against construction, and whether the estimate carries an expiry date.What is the transformer lead time right now? This is the question with the longest calendar and the shortest half-life. We do not publish a national lead-time figure, because there is no honest one to publish — it varies by utility, by equipment class and by the month you ask. So ask, write the answer down with the date beside it, and re-ask before you commit to a vehicle delivery schedule.

Ask for your interval data in the same breath

Demand-metered commercial accounts are recorded at interval resolution. Most utilities will export it, and many support Green Button Download My Data, which gives you a standard file rather than a PDF of a chart.That data tells you the measured peak, the hour it happens and the season it happens in. A yard whose peak lands at 14:00 in August is not competing with a charging window that runs 19:00 to 05:00, and showing that in the letter is more persuasive than asserting it.

State the managed number, not the sum of the nameplates

This one sentence in the letter is worth more than the rest of it. Twenty 11.5 kW ports is 230 kW only if all twenty run flat out at the same moment, which on an overnight depot they never need to. An energy management system that holds the site under a fixed limit turns that 230 kW into whatever number you choose, subject to one floor: the total energy the vehicles need, divided by the hours available to deliver it.Be ready to back it up. Name the control method, say whether the limit is enforced at the service or inside the charger group, and say what the limit does if the network connection drops. Utilities and electrical inspectors both ask. A design that fails open is a design that will eventually draw the number you told them it would not.

This is interconnection, not incentives

Utility make-ready and fleet programs, where they exist, run through a different desk with different forms and, often, a rule that work started before approval is ineligible. Find out whether that rule applies to you before anyone breaks ground, and keep the paperwork on its own track.On the federal side there is nothing to apply for. The Section 30C credit terminated for property placed in service after June 30, 2026, and there is no federal replacement. If a proposal you receive nets a federal credit against your capital cost, that line is an error and it needs correcting before you sign.

What happens after you send it

The screening review answers the cheap question: does this fit inside what is already there? If it does, the project shortens dramatically and the remaining work is all on your side of the meter. If it does not, you are into a study, and the study is where the line-extension allowance and your share of the construction cost get calculated.Two practical things. Ask who your single point of contact is and get a direct email address, because a request living in a shared inbox moves at the speed of the shared inbox. And put a review date in your own calendar. Utilities rarely chase you, and a request that has gone quiet for a month has usually gone quiet on a desk rather than in a queue.

Who do I send a load letter to?

The utility's new business, new construction or commercial services group. Large accounts have an assigned account representative and that is the fastest route; without one, the new business number on the utility's business pages reaches the right desk. Where a utility runs a dedicated EV or fleet program, copy it there too, but treat the new business desk as the one that owns the answer.

Does submitting a load letter cost anything?

The initial screening is usually free. Detailed engineering studies and design work frequently are not, and a design deposit is common on anything that requires construction. Ask up front which steps are billable, what each costs, and whether the fee is credited against construction if you proceed.

How long before the utility replies?

It varies by utility and by the size of the request, and we do not publish a national figure because there is not an honest one. Ask for the published service-request timeline in writing, record the date you asked, and re-check it before you build a vehicle delivery schedule on top of it.

Should my contractor send the load letter instead of me?

Your contractor can prepare it and should. Send it under your account and make sure the reply comes to you as well as to them. The utility's answer is a fact about your service that outlives whatever contract you signed to build the yard.

Do I need a load letter if I am not adding a new service?

Usually yes. Many utility service rules require notice before a customer adds significant load even inside an existing service rating, because the equipment upstream of your meter is shared. Check the electric service requirements manual on your utility's own site; it is normally published and it normally says so explicitly.


Price the yard while the utility prices the wires

The two estimates run in parallel and neither waits for the other. Ours covers the customer side of the meter.